Manage your subscription
Update your card, download invoices, or cancel your plan anytime. It’s all done in Stripe’s secure customer portal, and it takes about a minute.
How to cancel your plan
No contract and no cancellation fee. You can cancel any month.
- Open the customer portal Click “Open the customer portal” on this page. It opens a secure page run by Stripe, our payment processor.
- Enter your email and click Send Use the same email address you used when you paid. Stripe emails you a link to your customer portal.
- Open the link in your email It takes you straight to your account, with no password needed. Not in your inbox after a few minutes? Check your spam folder.
- Click “Cancel subscription” It’s next to your plan, under Current subscription.
- Tell us why (optional), then click “Continue to cancellation” Your answer only helps us improve. You can skip it.
- Click “Cancel subscription” again to confirm The review screen shows the date your service ends.
That’s it. Your plan stays active until the end of the month you’ve already paid for, and you won’t be charged again. Changed your mind? Open the portal before that date and click “Don’t cancel subscription”.
Everything else you can do
- Update the card we charge each month
- Download your invoices and receipts
- Change your email, phone number or billing address
Canceling a website plan? Your domain stays in your name and your content leaves with you. Give us a call and we’ll help hand everything over.
Need a hand? Call or text (724) 242-6475 or email support@keystonedigitalsolutions.io.
To get into the portal, use the email address you paid with. Signed up with a different one, or no longer have access to it? Contact us and we’ll sort it out.